Aeroline Business Class Coach Sucks!!!

Aeroline bus tickets. Feels very good. It’s like buying an airline ticket.

Inside the Aeroline bus ticket. Quite informative and very thoughtful of them to put in a checklist column.

RM60 for adults and RM30 for children which is quite expensive.

This is my first time and also my last time. (OK, unless someone pays the bus tickets for me.)

I bought the Aeroline’s bus tickets with great anticipation and excitement. I have heard and read a lot of positive reviews both offline and online. I purposely use Aeroline business class coach services instead of the usual Nice Plusliner to travel to KL for my business trip, paying a premium, RM60 per person.

My friends were saying that you are enjoying 5-stars  airlines services in a bus. They will provide food for you, a blanket and a coffee/milo (a chocolate malt drink, for those of you who are not living in Malaysia).

Aeroline Office @ Queensbay Mall Penang. Very modern and classy.

Inside of Aeroline Penang Service Center. You can sit and relax.

Place to put your luggage @ Aeroline Penang Service Center.

On board of the Aeroline bus, the seat looks normal and uninviting. Once seated, it’s not comfortable. Luckily. there’s a small pillow for me to rest my back. I still prefer the VIP seat of Konsortium.

Boarding the Aeroline bus from Queensbay Mall, Penang.

The Aeroline bus chasis is supposed to give me the ‘extra amount of comfort’ but it didn’t.

I was seating on the 2nd deck of the Aeroline bus. The main reason that I felt Aeroline sucks was because the bus shook a lot during the whole trip. My girlfriend and I was feeling dizzy and nauseatic during the whole trip. We were sitting on the 3rd row, counting from the front and still having this effect. This automatically put our 1st time with Aeroline and also out last time.

| What entertainment would you have?
We have a wide screen television on board with various movies, as well as our Aeroline Airwaves with headphones for four different music channels, one for the movie on screen – all for your journey’s comfort, solitude and enjoyment.
|

Qoute from Aeroline website’s FAQ.

A picture of Aeroline bus from my seat at 2nd deck.

Another thing is that the entertainment features that they promised were missing. There’s no Aeroline Airwaves with headphones. I was trying to listen to the movie that they play but it was too soft. I ended trying to make my sleep to reduce the dizziness. Ya right, all for my journey’s comfort, solitude and enjoyment.

The last thing that makes me limit break (if you play Final Fantasy VII) was the food. The lunch that they provide was chicken rice. The lunch box came with the chicken rice sauce in a different packing. And it’s very messy when you try to unpack the sauce and this makes the whole experience worse. My two hands were oily after my lunch.

My lunch (chicken rice) in a box. Can you see how shaky I was? Even the picture is shaky. =)

OK. Enough of all the negative energy circulating around.

As I said before, I am critical but not biased. I will give credit when it’s due. So, let’s see the pros of Aeroline.

First of all, I like their uniform, office’s design and overall, their whole packaging. It’s yellow and it looked crisp and energetic. Very different from the rest of the bus companies.

Their website is very accessible and very informative. Their FAQ section almost answered all my questions. They provide online booking. It requires you to register as their member to access the service. I believe they are the only one bus company to provide online booking service.  Here’s the link to their website.

Their pick-up locations and also drop-off locations are very strategic. I would love to board and leave the bus at popular shopping malls, rather than the carbon-monoxide-polluted terminal bus. This is a very good point.

That’s all from me, a review/comment of  Aeroline bus services. What is your experience with Aeroline or maybe other bus services? Please comment.

Aeroline, the Convenient Way to Fly.

Aeroline Contact No & Service Center Address

Ticketing Call Centre Malaysia
Tel : +603 625 888 00
Monday to Sunday from 7:30 am to 7:30 pm

Ticketing Call Centre Singapore
Tel : +65 625 888 00
Monday to Sunday from 7:30 am to 7:30 pm

Aeroline Service Centre Kuala Lumpur
Corus Hotel, Jalan Ampang
Kuala Lumpur 50450
Tel : +603 2164 9611
Open daily from 5:30 am to 7:00 pm

Aeroline Service Centre Singapore
No. #02-52, 1 Maritime Square,
HarbourFront Centre,
Singapore 099253
Tel : +65 6341 9338
Open daily from 7:30 am to 8:00 pm

Aeroline Service Centre Penang
(Unit facing outwards on ground floor)
GF-143A, Queensbay Mall
100 Persiaran Bayan Indah
11900 Bayan Lepas Pulau Pinang
Tel : +604 641 3122
Open daily from 7:30 am to 7:00 pm

Aeroline Service Centre Penang
Counter No. 38, Terminal Bas Express
Jalan Sultan Aziah Shah, Sungai Nibong 11900 Bayan Lepas, Pulau Pinang.
Tel : +604 657 2122
Open daily from 7:30 am to 7:00 pm

Aeroline Service Centre Bandar Utama
1 Utama Shopping Centre
No. 1 Lebuh Bandar Utama
47800 Petaling Jaya
Selangor Darul Ehsan
Tel : +603 7726 1212
Open daily from 7:30 am to 7:00 pm

Aeroline Service Centre Bandar Sunway
OB3.LG2.1A, Lower Ground Two
Oasis Boulevard, Sunway Pyramid
No 3 Jalan PJS 11/15, Bandar Sunway
46150 Petaling Jaya
Tel : +603 5631 1313
Open daily from 7:30 am to 7:00 pm

Aeroline Service Centre Mines
(Unit in front of Mines Wonderland)
L1-01, Level 1, Mines Shopping Fair,
Jalan Dulang, Mines Resort City,
43300 Seri Kembangan,
Selangor Darul Ehsan.
Tel : +603 8945 8830
Open daily from 9:00 am to 5:00 pm
(temporary operating hours)

www.aeroline.com.my

21 Responses

  1. Calvyn says:

    still have rice eat…not bad… last time i take NICE, give me roti nia

  2. admin says:

    haha… yeah.. at least this part, Aeroline did a better job. I think NICE is RM75 for their Penang – Kuala Lumpur trip, right? Anyhow, that’s my personal experience with Aeroline and does not reflect everyone’s experience. That’s why I am waiting for comments. Thanks for visiting my blog!!!

  3. meiyi says:

    I think Aeroline is really not-too-bad. Not sure why the whole bus shook, probably it was time to go for servicing.
    I find that the seats are rather comfortable – leather-like seats like firefly isn’t it?

    At least, so far I dont see any roaches in the bus. I have worst experience in other bus companies, and I still prefer Aeroline compared to the other equivalent companies. Check out for their offers, sometimes, they do have offers for cheaper rates.

  4. Criz Lai says:

    My bus ticketing client told me that sitting on the upper deck would be hell for long distance trips. Now I can confirm for sure.. haha~ 😛

  5. admin says:

    Haha… Yeah, my girlfriend and I used RM120 and our dizziness to prove this point. It was very dizzy compared to other buses that I had taken before. Too bad. Hey, thanks for your comments. It really motivates me to write even more. Thank you.

  6. Ivory says:

    well,i always have a good services from aeroline whenever i go penang visit my BF…from Bandar Utama- Penang, they serve me Subway (turkey and chicken breast)…i always choose the seat from 5 to 7, the crew honestly told me that other seats might be bit shaky. i always take 5A seat, comfortable and I can even do my assignment when i on my way to penang. I will agree with on the way from penang to Bandar Utama, they always always always serve chicken rice, kind of get bored of it, so is my bf..haha. Aeroline is much more better than FiveStar or Nice..thats my view

  7. admin says:

    hi Ivory, thanks for dropping by my blog and commenting in my blog! The service that I receive at the Penang office is quite OK. I am just very disappointed with the bus. It’s very shaky and made us very very dizzy. And the chicken rice just make the experience worst. I love chicken rice with the gravy and without the gravy, the chicken rice is not chicken rice, you know what I mean, right? The food from Bandar Sunway – Penang is so cool. In many areas, Aeroline are better than Nice like I say in my post but the most important is the comfort that they provide in the bus. That’s it. Next time, that is if someone pays the tickets for us, I will certainly pick 5A seats. Thanks for the info. Hope to see you more often here, commenting my blog. Haha 🙂

  8. Aeroline says:

    Hi John, as well as fellow commentators 🙂

    It’s interesting for us at Aeroline to note of the views provided on our service and coach. We’re aware of the particular bus’ need for adjustment to reduce the vibration – in fact, all our coaches are undergoing an upgrade as we speak. It’s an overhaul of various stuff so it’s going to be exciting for our passengers to enjoy the new improvements within the coming months. We are also adding onto our current fleet with new coaches joining in soon. So with the new coaches, progressively ongoing refurbishments on the current ones, phasing out the older ones – bear with us a bit as we improve on extra comfort and a more rested journey for our passengers 🙂

    We’ll be sure to keep ourselves commited in maintaining a good standard – and yes, we’ll be reviewing our food too. Thank you to everyone for the constructive comments and to John, it was a pleasure to know of your review and we certainly hope you’d enjoy your next complimentary trip with us.

    Cheers!

  9. Singaporean says:

    I take Aeroline regularly from S’pore – KL – S’pore amd I must say generally service is good although that really depends on the attendant on duty.

    Yes the bus sometimes “float” too much but maybe as a result of the upgrades mentioned above not so far as of late.

    What I like about Aeroline are the power points located at/near the seats. If your notebook battery cannot last the 5 – 6 hr journey its no longer a problem !!

    Aeroline is still one of the better buses to take if going really long distance …

  10. johnkhor says:

    Yes. Aeroline is certainly a better choice compared to what we have.

    Yup. That’s what happens to most of the double deckers. I haven’t tried their coaches yet. So, no comment. But my 1st ride with my girlfriend was really ‘floaty’.

    Will blog about my complimentary ride from Aeroline.

    Thanks for visiting my blog and leaving a comment. It really motivates me.

  11. mrlzr says:

    I travelled BU – Penang- BU; Sunway-Penang-Sunway a few times and the last one was yesterday (a daytrip to and fro). The new coach is a lot better than the older one; I travelled last month via WUQ8882 and yesterday’s Sunway-Penang via WUU8885 which is rather quite new.

    The best about Aeroline is the journey time. Altho it states approx 5hrs, it always reach destination earlier. Last month Sunway-Penang trip took 4hrs 30mins whilst yesterday’s 4hrs 40mins to Queensbay (with 1 stop at Sungai Perak and Bkt Gantang respectively). Both WUQ and WUU are Scania coach with 2 rear axles (safer) but return journey Penang-Sunway (6pm new service) via older single rear axle WMT****. Yesterday’s is one of the fastest trip; 6:05pm departure and disembark at Sunway Pyramid at 9:40pm. I even reach home before 10pm!!. That is a cool 3hrs 40 mins but without any rest stop. The previous record travelling by coach from Penang – KL via NiCE is ngam ngam 4hrs with 1 10mins stop.

    The food:- Sunway – Penang beakfast were SUBWAY sandwich with is nice but Penang – Sunway dinner was a lousy cold chicken rice from TCRS. I agree with Ivory. Perhaps they have a good reason why they serve food soon after the bus depart. Too early…

    The entertainment: new upgrade coach WUU and WUQ is a lot better with personal monitor/screen and a lot of choice (like plane) Even better than NICE++. But the older coach is without personalised entertainment screen. Yesterday’s 6pm Penang-Sunway is suck and really disappointed.

    The seat: Not much different between new coach and older coach or NIce ++. last month travelled on seat 4B just next to the stairway. yesterday’s both trips seated at 5A. 5A has the longest footspace but do not have pocket holder for magazine/bottle holder as compared to all other seats. Seat 5A was recommended by the ticketing officer at BU centre. The Plus points for seat 5A :- longer footspace, wider frontview and single seater.

    Fare: Aeroline still better value for money as compared to others at RM60; others RM 74….

    Travel convenience: Aeroline still very convenient – either BU-Queensbay or Sunway Pyramid – Queensbay. Nice – KL railway – new terminal at Bayan Baru is quite inconvenience.

    Time travel: should depart early in the morning (say 8am) and return later in the afternoon (say 6 or 6:30pm) so that it is convenience for day tripper for short business meeting.

    Overall rating: Aeroline is convenience way of travelling. reach faster to destination and with nice new coach fleet. Hoping they will totally discontinue the older fleet in order to be more competitive.Perhaps NICE++ should return to their double decker instead going backward with single decker fleet.

  12. johnkhor says:

    Thanks for such a informative comment. At first glance, I thought that you are someone from Aeroline. Hehe 🙂 I still haven’t have time to post my complimentary bus trip from PG – KL but I still get the older coach. My experience? Totally sucks. Very sorry to Aeroline as I have to tell the truth. This time we avoid sitting on the upper deck and managed to get the lower deck seats. How was it? The seat is not so comfortable and my girlfriend and I still feel dizzy. There’s no cabin crew on duty that day and the food was served by the ticketing officer and it’s spaghetti from Austin Chase. My comment on the food? It’s cold and not nice at all. It still has the same issue. My hands are still dirty and it’s not easy to eat the spaghetti. That said, I am not impressed at all.

  13. Henry says:

    Hi, Is there left luggage service at Aeroline Penang Service Center?
    I am not using Aeroline bus, you think they let me put my luggage there while I shop at Queensbay Mall?

  14. johnkhor says:

    Hi,

    Yes. They provide luggage service at Aeroline Penang Service Center. Enjoy your trip.

  15. Sally Sim says:

    My 1st & last trip for me too…
    My frip was from KL to Penang.
    I only get a green apple, a puff & egg sandwitch for lunch….( i expected something abit better than this)
    We did get our bottle of mineral & a cup of coffee..

    At our rest stop, we were told to wait for change of bus..was made to wait nearly 2 hrs under hot weather, all sweating, luckily we could find shades,…but u know la..hot weather of Malaysia at noon…
    When our bus came…we were told to change to normal express bus..which was very dissapointing…
    We paid Rm60 but didnt get wat was expected….half our way home was on a normal bus….no entertaintment n comfort anymore… 🙁

    Coffee & staff was nice on board, din get the d change to go below the deck coz already changed to normal express bus.

  16. johnkhor says:

    Hi Sally,

    Wow… that’s really a big drop of their normal standard. The thing that I really complain about is dizziness and also the food serving. Didn’t know that Aeroline has become like this. Before this, I stil look up to Aeroline as one of the better choice and most importantly safer bus company. 🙁 Sad to hear about your issue. Do clarify or feedback to the management. 🙂

  17. Sally Sim says:

    I din know how good it was, only my 1st try & this… D:
    Yea, i feedback to them, but there r no replies from them .
    anyway, i’ll really fly nextime, than flying on wheels..costly wheels….>_<

  18. James says:

    hi johnkhor, seem like aeroline service is quite nice. still have food provide i wish to try also. i want to ask you can i buy the ticket online http://www.easibook.com
    i plan go to travel from singapore to KL then to penang izit can buy the aeroline ticket through online ?? and thank for your sharing and suggestion 🙂

  19. johnkhor says:

    Hi James,

    I am not sure but it seems legitimate from what I see from their website. I can’t comment much because I have never used their service before. Yes, you can book Aeroline ticket from their website. http://www.aeroline.com.my. Hope this helps and all the best and enjoy your trip. 🙂

  20. Anonymous says:

    Hey, looks like you are promoting the service than criticizng. You never mention about the ticketing policy. The policy is rigid and sucks. So many clients got trapped because of this.

  21. johnkhor says:

    Hi,

    I am trying to give my opinion only based on what I see and experienced with their service. Not to promote or demote their services. 🙂 Did they upgrade their ticketing policy? When I read their FAQ way back in 2008 I guess, I didn’t see any problem. Not surela, I can’t remember much dee since 2008. Sorry ya. 🙂

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